Virgin Casino Details

Software / graphics (10)

The Wagerworks software, which is the main software for Virgin Casino, is extremely rich in multimedia. So much so it has a feature that allows players to reduce the quality of the graphics if they are accessing the Internet with a slow connection. The software is available only in the instant play version, but is extremely stable.

Game variety (9)

The quality of games is excellent. Branded online slot games from both Wagerworks and Cryptologic are extremely popular. These include Monopoly and Cluedo from Wagerworks and Bejeweled and Cubis from Cryptologic. The number of games falls considerably short of the average offering from online casinos. Wagerworks offers only about 75 games. Despite the total number being low the game range is adequate with most of the popular games being covered. The only drawback is in video poker games. Virgin Casino offers some innovative table games like Three Wheel Roulette. Because of the high quality of games Virgin Casino scores high points even though the quantity of games offered is less.

Sign-up bonus (7)

The sign-up bonus at Virgin Casino is not attractive. A 100% bonus limited to £100 is definitely below par.

Promotions (9)

Virgin Casino offers excellent promotions. Monthly promotions that include bonuses, online tournaments and doubled loyalty points are popular. A reload bonus is also offered every month, though the amount of the bonus could have been better. Virgin Casino also offers loyalty points known as V Points. Since the Virgin group has several other entertainment related businesses, the V Points can be exchanged for promotional offerings from the other businesses. This is where Virgin Casino scores over other online casinos. Virgin Casino does not offer any VIP club.

Wagering requirements (9)

Though the sign-up bonus is inadequate, the wagering requirements are above par. The quantitative requirement is only 25 times and that too only of the deposit amount. This is bound to give relief to the players. The wagering requirement for the reload bonuses is only 20 times the deposit amount. Since this bonus is only 50% of the deposit, the wagering requirement calculated in terms of the bonus will be more.

Progressives (10)

The progressive jackpot network at Virgin Casino is known as MegaJackpots. This network contains only three online slot games. One network of three games is definitely below par by any standard. However this category scores full points because the games are of the highest quality and the jackpot amount is unbeatable. The jackpot for this network resets at £1.5 million. In terms of US dollars this works out to well over $2 million. The games in this MegaJackpots network are Monopoly, Cluedo and Cleopatra.

Banking options (6)

The banking section of Virgin Casino is the weakest link. As such deposits are accepted only through credit cards and debit cards. With the verification issues involved and the increased rejection of credit cards this option is losing its prime position as a deposit option to online casinos. Virgin Casino does allow players to deposit through Neteller. But this is not an automatic option that can be exercised from the Casino website. The player has to contact the casino and request to be allowed to use this option.

Customer support (10)

The customer support at Virgin Casino is excellent. To start with there is a comprehensive FAQs section. The casino offers a support through live chat, which is by far the most preferred option. An e-mail is also provided and the casino indicates that they will respond within 30 minutes. A toll-free number is provided for players in the United Kingdom and an international number for which the players will have to pay. However a call back form is provided. International players can submit this online form and the casino will call them back.

Payout percentage (8)

Virgin Casino is licensed in Alderney. The casino states that as per the requirements of the licensing agreement they are getting the games audited for fairness by independent external agencies. However Virgin Casino does not provide information on which these agencies are and does not display the certificates or payout percentages calculated by these agencies.