Roxy Palace Casino Details

Software / graphics (10)

A strong contender. Roxy Palace has sharp, vivid graphics, Autoplay available for some games, sound and speed controls, easy navigation, and an interface that allows you to keep control of your favorites. And as everyone knows, Microgaming is safe and secure software, which should be of great importance to any player. This is the kind of setup you are looking for.

Game variety (10)

Very nice. Roxy Palace adds games often and since they are games that are developed by Microgaming, the selection and variety are very robust. There is an incredible number of blackjack offerings, as well as a very healthy video poker collection. Of course, Roxy Palace prides itself on its slot games, and this site was named Best Slots Site for three years in a row by Gambling Online Magazine.

Sign-up bonus (10)

New players to Roxy Palace online casino will be entitled to receive up to $1250 in free online casino bonuses made available at the casino. They have changed their bonus from the 100% match bonus up to $100 that they've been running for year and the new bonus stands at players being able to receive up to $1250 over several deposits. For more information on the bonus visit their website to review the details in their "Promotions" section.

Promotions (9)

Roxy Palace offers the 100% sign-up bonus, as well as the Player Club Silver, Gold and Platinum levels for players who participate most frequently. There are other promotions occasionally available, including slots competitions and the Roxy Poker Challenge. The casino produces an attractive newsletter that details promotions, gives information about payment methods, new games, etc.

Wagering requirements (9)

The wagering requirement for the bonus program is 30 times the bonus. We find this to be very competitive with other entrants int he industry.

Progressives (10)

Roxy Palace has a respectable slate of progressive games, including six progressive slots and nine progressive video slots, along with two progressive video poker games, progressive blackjack, Cyberstud and roulette.

Banking options (9)

Deposit methods include credit cards like Visa, MasterCard and Diners, ClickAndBuy, NETeller, Click2Pay, EntroPay, UseMyBank, eCheck, Instadebit, MoneyBookers, PaySafeCard, uKash, along with direct bank transfers.

Customer support (10)

Roxy Palace offers support 24 hours a day. What they suggest is that you first refer to their "Help" section which is located right on the website. There are also a number of e-mail addresses you can use to contact the casino, covering a number of dedicated topics, including general support, account inquiries, credit issues, technical problems, promotions and the loyalty program. Players can call customer support using any of the numbers they list as follows:

United Kingdom 0800-731-4292
Israel 1-800-945-1603
Netherlands 0800 022 4147
Hong Kong 800-90-1710
Australia 1-800-150-804
Italy 800-871-918
Canada 1-866-509-1827
Japan 0044-22-27-2102
France 0-800-90-1998
Korea 00798-271-001
Germany 0800-181-5879
Portugal 800-827-003

Payout percentage (9)

According to eCOGRA (eCommerce and Online Gaming Regulation and Assurance), which conducts an independent audit of the payout levels, Roxy Palace paid out 97.95% on poker games, 98.28% on table games, 95.41% on slots games and 96.33% as an average on all games during May of 2008.