More About Rogue Casinos
By: R. Kingsley, Wednesday August 27th 2008
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In a previous article certain indicators were provided that helped identify rogue casinos. This article discusses features of online casinos like bonuses and customer support and how they can be used to identify rogue casinos.
All online casinos offer bonuses to induce customers. By giving bonuses the online casino shares a part of the profits it makes through the gaming operations with the players. If an online casino is offering fantastically high bonuses then you should begin to suspect something fishy. It is not unreasonable to expect one of the following from online casinos that offer unusually high bonuses. The online casino is making so much money through its gaming operations that it can afford such high bonuses. The player is simply being ripped off through very high house edges. The other possibility is that the online casino promises high bonuses but ties them up in so much fine print that it does not part with any. In the worst case the fine print is not even stated up front but is revealed only after the player claims the bonus. In both cases the online casinos are rogue casinos.
In fact bonuses are the main cause of disputes. All casinos, even the fair ones, have wagering requirements and other conditions for the disbursement of bonuses. Many of these involve wagering requirements for the deposits as well. Therefore there are many online players who prefer to dispense with bonuses altogether. The fair online casinos allow players to indicate that they are not interested in bonuses. The withdrawal of winnings and unused deposits then becomes fairly easy. The rogue casinos do not provide such options and block the players' funds for not meeting wagering requirements. Hence as a player you should clear upfront with the casino what their stand is on this issue and only then make a deposit. Also you should read all the terms and conditions carefully and in detail and seek clarifications from the online casino. If the casino does not respond consider it to be a rogue casino and look elsewhere.
This leads to the final issue, which is customer support. Do not touch an online casino that does not offer a reasonably in depth FAQs section. Such a casino sends a signal that it does not much care for its customers. Responses to e-mails take about 24 hours and no one can wait that long. Telephone support can also cause a problem because of language and even accent differences. Live chat is the most convenient way to contact customer support and today practically all online casinos offer this facility. If this is not available then stay away. Test the customer support by sending queries before depositing funds. Test all the methods offered by the online casino. From the nature of their response you will easily be able to identify a rogue casino because the replies will be evasive and late, if they are given at all.
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I've always personally done my best to avoid online casinos that I find to be listed on blacklisting or sites such as casinomeister who maintain comprehensive listings of rogue online casinos that you should avoid playing all together.