Moneybookers Details Page

Ease of Use (8)

If you are outside of the U.S., it is easy to send money, that's for sure. All you need is the recipient's e-mail address. Taking money back out, however, has occasionally been a problem, and we have heard reports of difficulty in that regard, with customer service not addressing the problem in a timely manner. Regarding accessibility in the United States, this statement is on the website: "It is strictly forbidden for citizens or residents of the United States of America, Turkey, China, Malaysia or Israel to send payments to websites offering gambling services such as sports betting, casino games and pokers games."

Promptness (8)

It depends on what is meant by "promptness." Yes, the transactions are instantaneous. But sometimes it can take up to a couple of days for verification. And in monitoring many customer reviews of the MoneyBookers, there seems to be a pattern among people with gripes about the rapidity of responses to customer service inquiries.

Mulitple Currencies (10)

Well, yes. Here is the list of currencies MoneyBookers works with: Euro, British Pound, Bulgarian Lev, U.S. Dollar, Australian Dollar, Canadian Dollar, Czech Koruna, Danish Krone, Estonian Koruna, Hong Kong Dollar, Hungarian Forint, Israeli Shekel, Japanese Yen, Lithuanian Litas, Latvia Lat, Malaysian Ringgit, New Taiwan Dollar, New Turkish Lira, New Zealand Dollar, Norwegian Krone, Polish Zloty, Singapore Dollar, Slovakian Koruna, South-African rand, South-Korean won, Swedish Krona, Swiss Franc and Thailand Baht.Is that enough?

Security (9)

MoneyBookers is regulated by the Financial Services Authority in the UK. As such, they have to meet certain standards for security and reliability. Transactions make use of SSL (Secure Socket Layer) technology. And as the customer, there is the ability to transact without revealing certain financial information about yourself, which brings some level of security in itself. Of course,m there are some limits, when all that is needed for transactions is the recipient's e-mail address. But that is also the case with other e-wallets.