Grand Online Casino Details

Software / graphics (9)

The Playtech software creates a true-to-life atmosphere within the casino. The interface is functional and attractive, and lets you find the games you're looking for quickly. It is nice to be able to play with game and background sounds on or turn them off. Of course, keeping the sounds on adds a little something to the games. The graphics are sharp and clear; the usability level is high, and if the product is from Playtech, you know that it is secure.

Game variety (7)

There are about eighty games in the arsenal. While you are not going to go "hungry" for action (there is a full complement of table games, plus two dozen video slots, a nice selection of regular slots, along with Asian games, arcade games and games that are dealt by a 'live' dealer), it is not a staggering menu, not when compared to some casinos powered by other kinds of software.

Sign-up bonus (9)

We like the bonus at Grand Online Casino. Being able to get 200%, which would turn a $100 deposit into $300 to play with in the casino, is very strong in our opinion. Overall, we think this is a deal-closer for the newcomer.

Promotions (8)

One of the nice touches on the art of Grand Online Casino is that when you are playing, you could conceivably come across a "Weekly Surprise Bonus" that will instantly reward you with something, Loyal players can cash in very well through the Crown Jewels VIP program. The Money Wire Transfer Bonus (15% on deposits from $100 to $2000) is nice too.

Wagering requirements (9)

With play-through standards that amount to 20 times the amount of the bonus plus deposit, one can count on the wagering requirements at Grand Online being a real winner.

Progressives (8)

Grand Online offers progressive blackjack and Caribbean Stud, along with six progressive video slots, two progressive regular slots, two video pokers and two arcade games. All in all, this is more than adequate.

Banking options (8)

Players at Grand Online Casino can utilize myCitadel, Click2Pay, MoneyBookers and NETeller, not to mention money transfers and credit cards. Withdrawals, which are made through the casino software, can be executed through NETeller (unless you're in Canada), wire transfers and bank drafts. Grand Online Casino deals in the following currencies - US Dollars (USD), UK Pounds (GBP), Euro (EUR), Hong Kong Dollars (HKD), Japanese Yen (JPY), South African Rand (ZAR).

Customer support (9)

24-hour per day support is readily available. The basic numbers for phone support are these:

Toll free: 00-800-0704-4507
Phone: 1-416-777-6308
Fax: 1-416-777-2891

In case you're not sure which number to call, Grand Online Casino supplies a drop-down menu that points you in the right direction, depending on where you'd be calling from.

Assistance can also be found through email at support@grandonline.com

Payout percentage (8)

According to a letter Grand Online Casino supplies regarding the audit done by Technical Systems Testing, "TST found that the Playtech RNG (random number generator) distributes numbers with sufficient non-predictability."