I made a withdrawal of $950.00 on Dec 14, 2012. Even though I previously submitted all required verification documents, on Dec 15th, they request again; which I promptly emailed. Upon withdrawal, the system stated that it would be processed within 48 hours. Yet, 3 days later, on Dec 17th, it was still pending. On Dec 18th, and Dec 19th, I emailed requesting the status; no reply. Oddly on Dec 19th, my credit card received 4 fraudulent charges. Coincidence, hmmm? The charges were not directly from the casino, but seriously? So, then I had to cancel that card and requested my withdrawal to be processed via "Courier Check"; which I was to pay $30.00 for. After several more emails, I finally received a response on Dec 28th stating "It will be submitted for payment in 3 to 5 business days". I should state that in between this time I actually called the casino. I was told to contact via Live Chat. I connected to Live Chat and was told to email.. REALLY?? On Jan 2, 2013 I once again emailed to request a status update. On Jan 4th I received an email stating that the check had been sent out, but they could not provide a tracking number. As I paid for it be sent by courier, there should be tracking number. I replied on Jan 4th asking for such. No reply...again. I emailed again yesterday, to no avail. I've spent thousand of dollars at this casino. Now I finally make a withdrawal and they aren't paying.

Hi there
I would like to know if you ever did receive your payout/ withdrawl ?? I am attempting my first withdrawl from Treasure Island Jackpots...

I've the same problem with Treasure Island! I finally was contacted on Thursday after having made a cashout request last Sunday and now they wanted verification document which I sent immediately, but first 2 days later the mailed again! Now they wanted an Authorizations paper signed and scanned back to them! I did that and again nothing happend! So yesterday they mailed me again now the needed to call me on the phone to verify my casino account and that was done too! And then its was Friday and nearly three weeks ago I requested the payout, and I checked my email over and over again NOTHING! And now it's weekend and the account team are closed on weekends! So No I havent gotten my money yet, mayby next week, I will keep on mailing them, I don't wanna give up and make a reverse withdrawal, which I believe is why they take so long to procecute the withdrawal and when I get my money I will close my account for good!

Hello, I would like to know if you received payment as well. I am starting to wonder if any Online Casino is paying withdrawal requests. I know for sure they are not even close to the time frame they post for withdrawals. This is too bad as I used to Really enjoy online slots but finally got to frustrated waiting for payment if paid at all.