Hello Everyone,
I am new here...hoping you can help. Is there recourse for a casino when there representative gives a customer false information? If there is accountability for the customer, shouldn't there be accountability for the casino, as well? Here is what happened:

Upon joining, I called regarding the GOCasino bonus program. I said to the representative that I will be playing blackjack and was told this is fine. I deposited $500 after losing my first $1000 (making it $1500 worth of business I trusted to the casino in total) and received a 125% match bonus. I cleared a profit of $4500 at blackjack and when I attempted to cashout, the website stated I couldn't...that I had not placed over 11K wagers on slot games

I've been trying to remedy this with GOCasino for almost two weeks. Ironically, they originally told me they rarely award these kind of promotions for blackjack...and to add insult to injury, 3 days after the dispute, I received an email with a promotion offering 125% match bonus for blackjack!!! Needless to say, this was insult to injury. I am also a high roller and if I wanted to play with $1125, I would have...but who was I to turn down an offered bonus?

If you can't cashout on blackjack once you receive a bonus, why even ALLOW customers to be ABLE to play the game in the first place WITH the bonus? It's a no-lose situation for you...if the player loses, he loses. If the player wins, he's then told he can't cashout anyway because that is the supposed policy (which again, I was not told was the case).

Is there recourse for the casino here? This whole experience has been really made me skeptical about the integrity of online gaming.

Thank you so much.

- Howard

I guess that the only thing you could try and do would be to contract the casinos upper management and attempt to get the individual that fed you false information fired, however this probably isn't too likely to be honest even.

I suppose you could issue a charge back with your credit card company though and just tell them that you didn't to the transactions to begin with but this could also turn out unfavorably for you.

If I were you I'd just cut my losses and go elsewhere or just wait until Las Vegas licensed online casino sites start popping up.

Indeed,I agree. If you are a 'high-roller' you're better off going where your expenses will be comped and you know you'll get paid. Of course,you can't spend all your time in Vegas or wherever but I suggest,as I had done in a similar circumstance,e mailing regularly and attempting to reach upper management. The way I had my issue finally resolved was to go on Twitter and Facebook and the site's page and post exactly what happened. After 6 weeks of excuses I posted 4 days running,after which I was contacted and paid.