Casino Del Rio Details

Software / graphics (9)

The Playtech software is strong, and allows for a lot of options, including the ability to change the game sounds and the speed at which some of the games is played. Another cool feature is that the players can not only congregate on a private table among friends if they would like, they can chat with each other as well. Otherwise, the crispness of graphics and an imaginative flair behind the games are hallmarks of what Playtech does.

Game variety (8)

Casino Del Rio has more than a hundred games, and everything you would really expect in an online casino is there. It's just that perhaps the number of variations on each of these games is not in abundance. But there are plenty of progressives, along with live dealer games available.

Sign-up bonus (9)

The standard sign-up bonus is 100% of the initial deposit, up to $100, with a very reasonable play-through requirement. Nothing wrong with that.

Promotions (9)

This is a part where Casino Del Rio really shines. Aside from the sign-up bonus, there is the 200% Alternative Deposit Bonus, which will basically triple the first-time customer's balance when using one of many alternative methods of purchase. Subsequent to this, there is a 15% extra deposit bonus using these same avenues of depositing. The High Roller Bonus and the VIP program are both very strong, and a nice touch is the fact that with every new player they sign up, they will plant a tree.

Wagering requirements (8)

The requirement for the 100% Welcome Bonus is eight times the amount of the bonus plus deposit. For the 200% Alternative Deposit Bonus, it is 20 times the bonus plus deposit. Either way, it is excellent.

Progressives (8)

There are 17 progressive jackpots, including great games like Cinerama, Megaball, Gold Rally, Wall St. Fever, Caribbean Poker, Safe Cracker and Beach Life.

Banking options (10)

There are just a load of options available with which to make a deposit. These include credit cards like Visa and MasterCard, NETeller, Instadebit, Click2Pay, uKash, PaySafeCard, iDeal, EcoCard, EntroPay, ClickAndBuy, WebMoney, UseMyBank, myCitadel, MoneyBookers and bank transfers (naturally, there are certain restrictions, for which you would have to check each individual method). There are deposit bonuses associated with almost all of these methods, which makes it even better.

Customer support (9)

This is available 24 hours a day, and can be accessed through fax, telephone contact or e-mail. There is no live chat apparatus for customer service. There are different e-mail contacts for matters dealing with basic customer support and VIP support. Casino Del Rio calls its customer service personnel "the most professional and efficient in the industry."

Payout percentage (8)

Casino Del Rio mentions that its games are audited by Technical Systems Testing (TST), but clicking on the TST logo for those reports, as instructed, doesn't bring the reports. Elsewhere, we have seen reports of a 97.15% overall average payout, but that's not confirmed on the site itself. Henceforth, an "incomplete."